Training and QA Integration

A Fortune 100 insurance company retained ArtisanWorks to design and implement a training program and Operational Guidelines across multiple business units and regions with a defined goal of standardized, operational excellence.  


We integrated a Benchmark QA process into this training program and established sustainable improvement initiatives across the organization.  These efforts led to a 39% increase in audit production, 75% audit accuracy, and a targeted 100% increase in annual workforce training, increasing employee satisfaction and retention, increasing deliverable accuracy, and reducing liability.

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Note: The Artisan Works Group employs CPAs, but is not a licensed CPA firm.